ChatBot Tool for Employee Self Service and User Guidance
Description of the company
We are the leading provider of aircraft maintenance, repair, overhaul and modification services for civil aircraft, from commercial to VIP and special mission aircraft.
Holding international licenses for maintenance, design and production, we provide tailored maintenance programs, modification, completion and conversion as well as innovative cabin products, material pooling or engine services. We supply our customers with digital fleet support.
Situation
SAP Dokumentation -> How2 article's, Get Authorization-> no solution -> Bot creates needed tickets/requests to support teams automatically within a ticket system and all information from user are collected based on natural language INPUT via Chat.
Problem
Aims of the project
The bot should use questions to find out which authorization the user needs in which system in order to be able to carry out their work. If the bot thinks it has recorded everything and the user gives the GO, then the corresponding requests should be generated in an application and the approver should be notified
Optional:
- Ideally, a workflow is implemented that contains a view of the application and an accept/non-accept
- After approval, the user is automatically authorized in the requested system
- Extended focus:
Technologies and systems used:
Target group (students)
Computer Science, Data Science, Global Technology and Innovation Management & Entrepreneurship, Information and Communication Systems, Informatik-Ingenieurwesen, Allgemeine Ingenieurwissenschaft and all students interested in the field.
Dates
Please save these dates: Fishing for Experience Termine
Registration
You can apply for Fishing for Experience online.