Contact / User Service Center (USC)
The User Service Center is the first-level-support for all technical concerns that can be processed by the computer center of the TUHH. At our service hours we provide personal help, via phone or email.
Did you know: You can change your password by yourself:
Just request a new transaction number here or set up a new password by typing your old password in "Current Password".
The opening hours are announced for personal contact in the USC under opening hours. We will still be available for support via email from monday to friday.
(USC)
User Service Center
ServiceDesk
Phone: +49 40 30601 4444
(only in case of IT emergency)
E-Mail: servicedesk@tuhh.de (open: Mo - Fr)
Map Building E
Campus Map Campus Map PDF
Service
We'd like to help you for the following concerns for example:
- Processing of disturbances and Service-Requests (First-Level-Support)
- Request for a user account
- Resetting aPassword
- Purchase printing credit
- Scan
- Issue of printings (Printer Overview) and refilling of printers
- Loan of devices within the usage of the PC pools (see beamer usage)
- Sale of RRZN manual
- General consulting service
A detailed list of all the services of the computer center, our keyword index or the IT service catalog is linked on the websites.